2.7.07 Detecting Installed Third-Part Tools

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2.7.07 Detecting Installed Third-Part Tools

Post  hypoluxo on Sat May 18, 2013 7:42 am

I just installed 2.7.07. As soon as the file installed and relaunched, I got the following error message:

---------------------
VideoDrive Installation Error

Could not detect presence of 3rd party tools. Error:
The variable isPerianpresent is not defined.. Contact
support if the problem persists (8502)
---------------------

I can click "OK" and continue to the VideoDrive main window. However, when I try to import a movie I get the message:

----------------------
Video Import Failed

You can only process 20 videos with an unregistered
version of VideoDrive. Please purchase a personal
license at www.aroona.net
----------------------

But, I have been running VideoDrive under license for several years. What broke?

-lux

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Re: 2.7.07 Detecting Installed Third-Part Tools

Post  VhermiciousKnid on Sun May 19, 2013 1:43 am

I have the EXACT same issue. It seems 2.7.07 broke 2.6. Now the Registration page shows Version 2.0 and the import function is broken.



Then, it goes to a blank screen:



And when you check the version ID, it says this:



If you try and update it, it says this:


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Re: 2.7.07 Detecting Installed Third-Part Tools

Post  hypoluxo on Sun May 19, 2013 8:31 am

Yes. That's it.

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Re: 2.7.07 Detecting Installed Third-Part Tools

Post  Aroona on Sun May 19, 2013 10:57 am

If you have this problem do the following
1) move VideoDrive to the trash
2) Redownload it from our website
3) Possibly you will have to register again with your registration details

As Apple made several changes to iTunes 11.0.3, we had to make several modifications to VideoDrive and apparently, this transition is not going smooth for everyone.

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Re: 2.7.07 Detecting Installed Third-Part Tools

Post  VhermiciousKnid on Sun May 19, 2013 8:57 pm

Using the Uninstall tool, and reinstalling the latest version - resolved the issue. It is functioning as normal now.

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Re: 2.7.07 Detecting Installed Third-Part Tools

Post  hypoluxo on Thu May 23, 2013 8:14 am

I've d/l'd and installed the latest update (2.7.08), but my license is still broken. And of course, I can't find my email with the license from 3 years ago. Off to tech support I go. What a hassle.

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Re: 2.7.07 Detecting Installed Third-Part Tools

Post  hypoluxo on Fri May 24, 2013 4:14 am

Big thanks to Bart in Tech Support for quick and personalized attention in getting this little bug resolved. You guys are great.

-lux

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