Read carefully before posting issues

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Read carefully before posting issues

Post  Aroona on Sun Sep 18, 2011 10:03 pm

If you have VideoDrive issues you can post them here in this forum. Always include the following items in your posts to speed up troubleshooting:

Always include:
- the exact error message
- the moment the error occurs

For video import issues:
- the import method you have used (import methods 1 until 9)
- the video conversion tool in case of import methods 5 until 8: QuickTime 7, QuickTime X, HandBrake or Elgato Turbo.264 (HD)
- the video container (MOV, MPEG, AVI, etc) and the video format (DIVX, XVID, H.264, etc) of the files you try to import

For metadata issues:
- the metadata options used
- the full name of the video file

Warning: If you do not follow these guidelines, your question will possibly not be addressed by Aroona Support

Aroona
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